{"title":"Monica Or","description":null,"products":[{"product_id":"star-quality-talent-book-monica-or-9781781333228","title":"Star Quality Talent","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49521607737617,"sku":"GOR009758538","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50781187440913,"sku":"GOR014070208","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":52755160105233,"sku":"NIN9781781333228","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/178133322X.jpg?v=1751025849"},{"product_id":"star-quality-experience-book-monica-or-9781781332023","title":"Star Quality Experience","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49604650074385,"sku":"GOR008644581","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50853825216785,"sku":"GOR011931533","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51286140584209,"sku":"NIN9781781332023","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1781332029.jpg?v=1750865550"},{"product_id":"star-quality-hospitality-book-monica-or-9781781338131","title":"Star Quality Hospitality","description":"\u003cp\u003e\u003cstrong\u003eAvoid the most common mistakes made by hospitality owners and managers. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eRunning an independent hospitality business is complex, whether it's a hotel or restaurant, and mistakes will cost you money - or your reputation. \u003cem\u003eStar Quality Hospitality\u003c\/em\u003e will give you the key to running a safe and profitable establishment.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCovering everything from the culture and structure of your business and operational solutions to common problems, to looking after your staff and wowing your guests, this book provides clear guidance and solutions to produce optimum results and improve profitability.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUnderstand how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Take the next step in your hospitality journey\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Develop and implement your business strategy\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Select the right suppliers, keep your staff engaged and make every guest an advocate for your business\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Evaluate and act on key industry trends\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e- Measure your business success to remain profitable\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49637055332625,"sku":"GOR013658125","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49748537278737,"sku":"NGR9781781338131","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51200893288721,"sku":"NIN9781781338131","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1781338132.jpg?v=1751440817"},{"product_id":"star-quality-hospitality-book-monica-or-9781781331125","title":"Star Quality Hospitality","description":"If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it: Welcomes you into the world of hospitality; Unlocks the secrets of the business of hospitality; Explains how customers are your lifeline, focusing on suppliers, staff and guests; Highlights key industry trends that must be a part of your business strategy; Shows you how to measure your business success to remain profitable Discover the common mistakes that are made by hospitality owner\/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability. As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by exceeding customer expectations. She is a Fellow and Chairman for the Institute of Hospitality London, and has spoken at conferences in the UK and USA. She has co-written two other hospitality books, and regularly writes for Hotel Industry magazine.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49640201584913,"sku":"GOR008251497","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/178133112X.jpg?v=1750897967"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-monica-or.oembed","provider":"World of Books ","version":"1.0","type":"link"}