{"title":"Neville Lake","description":null,"products":[{"product_id":"strategic-planning-workbook-book-neville-lake-9780749445096","title":"The Strategic Planning Workbook","description":"The Strategic Planning Workbook is a practical guide that any manager can pick up and immediately use to implement a strategic plan. Now in its second edition, it has been fully updated and includes new material on crafting mission, vision and value. It continues to provide the concepts needed to perform the thinking, the tools to gather the necessary information, the techniques to make a decision and the frameworks to translate conclusions into action plans.   Refreshingly free of all the usual grand business models peddled by consultants and academics, this workbook will not intimidate those who shrink in horror at the mention of strategic planning! In a clear and accessible style Neville Lake draws on a mixture of his own diagnostic tools, analytical techniques and decision-making processes, guiding the reader through the four key stages involved in startegic planning:   Strategic thinking (insight)   Collecting the right data (information)   Making the right decisions (imperatives)   Making the difference (implementation)","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49529062392081,"sku":"GOR003251736","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50739629228305,"sku":"GOR004337571","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749445092.jpg?v=1751105784"},{"product_id":"customer-service-workbook-free-cd-rom-book-neville-lake-9780749437893","title":"Customer Service Workbook + FREE CD ROM","description":"This text provides the framework for applying sound management principles to all parts of a business which touch the customer. Taking a holistic view it enables the reader to prepare, manage and change a business to get the most out of customer relationships.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49560150081809,"sku":"GOR004328704","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749437898.jpg?v=1750881671"},{"product_id":"strategic-planning-workbook-book-neville-lake-9780749465001","title":"The Strategic Planning Workbook","description":"The Strategic Planning Workbook is an invaluable, ready-to-use guide to creating and implementing a strategic plan. Refreshingly free of the usual grand business models peddled by consultants, this book provides the concepts needed to do the thinking, the tools to gather the necessary information, the techniques to make your decisions and the frameworks to translate conclusions into action plans. With a strong focus on matching the right kind of strategy to your business and the all-important implementation of your plan, this fully updated new edition includes supporting videos to help you think like a strategist, understand your customers, analyse your competitors, understand the pressures and define your company's mission, vision and values. In a clear and accessible style Neville Lake draws on a mixture of his own diagnostic tools, analytical techniques and decision-making processes, guiding readers through the key stages involved in strategic planning.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51006604443921,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51006607327505,"sku":"NIN9780749465001","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52598884466961,"sku":"NLS9780749465001","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/074946500X.jpg?v=1750978465"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-neville-lake.oembed","provider":"World of Books ","version":"1.0","type":"link"}