{"title":"Sarah Cook","description":"\u003cp\u003eDive into Sarah Cook's captivating worlds, where thrilling adventures and heartwarming moments await. Perfect for fans of character-driven stories with a touch of magic and mystery. Start your next literary journey here!\u003c\/p\u003e","products":[{"product_id":"process-improvement-book-sarah-cook-9780566076336","title":"Process Improvement","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49505646149905,"sku":"GOR003698970","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49580622446865,"sku":"GOR013739726","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0566076330.jpg?v=1751198408"},{"product_id":"tortilla-cookbook-book-sarah-cook-9781841885445","title":"The Tortilla Cookbook","description":"Inspired by the viral TikTok trend #TortillaChallenge, this cookbook is packed with 60 quick, easy and delicious wrap recipes that you can make for breakfast, lunch or dinner.  The concept is simple: you cut a slit in a tortilla and then top each quadrant with a different ingredient, then, you fold the tortilla over on itself and toast it, fry it or just eat it as is!   There's never been a simpler way of creating a tasty, nutritious meal in a matter of minutes. Whether you're looking for a filling breakfast, lunch to go, or quick fix dinner; this book has you covered.   With each recipe accompanied by a photo, chapters include:   BRILLIANT BREAKFAST \u0026amp; BRUNCH EVERYDAY FAVOURITES LOVE YOUR LEFTOVERS EASY CHEESY SWEET TREATS","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49520546349329,"sku":"GOR011874167","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49741722583313,"sku":"NGR9781841885445","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50290913345809,"sku":"CIN1841885444VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50317207011601,"sku":"GOR012093617","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50407160152337,"sku":"GOR013936738","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51057058185489,"sku":"NIN9781841885445","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1841885444.jpg?v=1763125121"},{"product_id":"pimp-your-noodles-book-sarah-cook-9781841884257","title":"Pimp Your Noodles","description":"Over 60 unbelievably tasty and easy noodles recipes.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49529022873873,"sku":"GOR012058794","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49736930623761,"sku":"NGR9781841884257","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50168818729233,"sku":"CIN1841884251VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50235034861841,"sku":"CIN1841884251G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53154664087825,"sku":"GOR014783656","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1841884251.jpg?v=1751185405"},{"product_id":"complaint-management-excellence-book-sarah-cook-9780749465308","title":"Complaint Management Excellence","description":"Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs.  Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49538924740881,"sku":"GOR008074126","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51006562074897,"sku":"NIN9780749465308","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52670109974801,"sku":"NLS9780749465308","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749465301.jpg?v=1762339140"},{"product_id":"coaching-for-high-performance-book-sarah-cook-9781849280020","title":"Coaching for High Performance","description":"Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department.  Applying coaching skills in the IT workplace will help create an environment of high performance. Coaching enables people improve performance and enhance the quality of work. Furthermore, it is a skill that is readily usable by all. It is a set of behaviours which can be used during a five- minute chat with a colleague or a direct report, during a one-to-one meeting, a performance review or as part of an IT project meeting. The author, Sarah Cook is the Managing Director of The Stairway Consultancy Ltd.  She has 15 years' consulting experience specialising in executive coaching, leadership and change and a background in industry. Sarah is a Fellow of Chartered Institute of Personnel Development with an MA from Cambridge University and an MBA. She is an accredited user of a wide range of psychometric and personal diagnostic tools.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49557799928081,"sku":"GOR003457992","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52478516134161,"sku":"NLS9781849280020","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53084095283473,"sku":"NIN9781849280020","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849280029.jpg?v=1751249376"},{"product_id":"change-management-excellence-book-sarah-cook-9780749440336","title":"Change Management Excellence","description":"In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change.   Using the \"compass of the intelligences\", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include:   the business context for change   the political environment and internal barriers to change   developing a vision of the future   recognizing and dealing with emotional reactions to change   creating and implementing innovative ideas   sustaining and embedding change   Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49561417974033,"sku":"GOR003486425","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50625319928081,"sku":"GOR014015633","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749440333.jpg?v=1751433542"},{"product_id":"information-book-sarah-cook-9780262529341","title":"Information","description":"\u003cp\u003e\u003cb\u003eAn art-historical reassessment of information-based art and exhibition curation, from 1960s conceptualism to current digital and network-based practices.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThis anthology provides the first art-historical reassessment of information-based art in relation to data structures and exhibition curation. It examines such landmark exhibitions as Information at The Museum of Modern Art, New York, in 1970, and the equally influential Les Immat riaux, initiated by the philosopher Jean-Fran ois Lyotard at the Centre Pompidou, Paris, in 1984. It reexamines work by artists of the 1960s to early 1980s, from Les Levine and N. E. Thing Co. to General Idea and Jenny Holzer, whose prescient grasp of information's significance resonates today. It also reinscribes into the narrative of art history technologically critical artworks that for years have circulated within new media festivals rather than in galleries. \u003c\/p\u003e\u003cp\u003eWhile information science draws distinctions between information, signals, and data, artists from the 1960s to the present have questioned the validity and value of such boundaries. Artists have investigated information's materiality, in signs, records, and traces; its immateriality, in hidden codes, structures, and flows; its embodiment, in instructions, social interaction, and political agency; its overload, or uncontrollable excess, challenging utopian notions of networked society; its potential for misinformation and disinformation, subliminally altering our perceptions; and its post-digital unruliness, unsettling fixed notions of history and place.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eArtists surveyed include \u003cbr\u003e\u003c\/b\u003eDavid Askevold, Iain Baxter, Guy Bleus, Heath Bunting, CAMP (Shaina Anand \u0026amp; Ashok Sukumaran), Ami Clarke, Richard Cochrane, Rod Dickinson, Hans Haacke, Graham Harwood, Jenny Holzer, Joseph Kosuth, Christine Kozlov, Steve Lambert and the Yes Men, Oliver Laric, Les Levine, L szl  Moholy-Nagy, Muntadas, Erhan Muratoglu, Raqs Media Collective, Erica Scourti, Stelarc, Thomson \u0026amp; Craighead, Angie Waller, Stephen Willats, Young-Hae Chang Heavy Industries, Elizabeth Vander Zaag\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWriters include \u003cbr\u003e\u003c\/b\u003eJames Bridle, Matthew Fuller, Francesca Gallo, Antony Hudek, Eduardo Kac, Friedrich Kittler, Arthur and Marielouise Kroker, Scott Lash, Alessandro Ludovico, Jean-Fran ois Lyotard, Charu Maithani, Suhail Malik, Armin Medosch, Srinivas Aditya Mopidevi, Craig Saper, Jorinde Seijdel, Tom Sherman, Felix Stalder, McKenzie Wark, Benjamin Weil\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49562002325777,"sku":"GOR013513780","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50032015933713,"sku":"CIN0262529343G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50280747041041,"sku":"CIN0262529343VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0262529343.jpg?v=1750940520"},{"product_id":"curating-new-media-book-sarah-cook-9781903655061","title":"Curating New Media","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49566893834513,"sku":"GOR002086800","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49660179218705,"sku":"GOR005658603","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":53233296703761,"sku":"GOR006003836","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1903655064.jpg?v=1750834783"},{"product_id":"customer-care-excellence-book-sarah-cook-9780749457051","title":"Customer Care Excellence","description":"Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.  In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.  This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49568757383441,"sku":"GOR005952100","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50360928305425,"sku":"CIN0749457058G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51082606084369,"sku":"NIN9780749457051","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52108490506513,"sku":"GOR006682179","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52671275958545,"sku":"NLS9780749457051","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749457058.jpg?v=1751443986"},{"product_id":"essential-guide-to-employee-engagement-book-sarah-cook-9780749449445","title":"The Essential Guide to Employee Engagement","description":"The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws on a wide range of international case studies and examples, which demonstrate how an actively-engaged workforce can help your organization to flourish. You are shown how to measure the level of your employees' engagement and provided with a strategy to apply to help increase active staff participation.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49570775204113,"sku":"GOR006572520","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50327901110545,"sku":"CIN0749449446G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51006586323217,"sku":"NIN9780749449445","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":51373708378385,"sku":"GOR010721065","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52122685866257,"sku":"NLS9780749449445","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53368116969745,"sku":"GOR008791634","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749449446.jpg?v=1751009856"},{"product_id":"leading-the-customer-experience-book-sarah-cook-9781472447692","title":"Leading the Customer Experience","description":"Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others.  It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer.  Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic.  Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49576033091857,"sku":"GOR007145414","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1472447697.jpg?v=1750955215"},{"product_id":"24-7-a-wake-up-call-for-our-non-stop-world-book-sarah-cook-9781999615451","title":"24\/7: A Wake Up Call for Our Non-Stop World","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49578358374673,"sku":"GOR013331928","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53497924550929,"sku":"GOR014946987","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/199961545X.jpg?v=1750805844"},{"product_id":"leading-for-success-book-sarah-cook-9781905356928","title":"Leading for Success","description":"This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices. How to become an effective leader...Leading for Success is intended to provide IT managers with practical advice and tips on how to become an effective leader. Whatever the environment in which you work, providing effective leadership fosters a climate where team members want to give of their best and where organisational goals are more likely to be reached. Furthermore, there is a strong focus on leadership and the creation of stakeholder value for an organisation. Whether you are new to leadership, or have been a leader for some time, this book will help you develop your leadership skills. It is designed to assist you in understanding the characteristics of an effective leader, to help you assess where your strengths and development areas are and to create a plan of action for realising your leadership potential.","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49595663286545,"sku":"GOR013181387","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49625278021905,"sku":"GOR003457991","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1905356927.jpg?v=1751346626"},{"product_id":"practical-benchmarking-book-sarah-cook-9780749415518","title":"Practical Benchmarking","description":"Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool. Whether it is being used as part of a formal quality management system, a convenient measure of business performance, or a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. This step-by-step guide to implementing a benchmarking system within an organization explains in detail the practicalities of benchmarking, and assesses the value of, and differences between, the four main types of benchmarking: internal benchmarking; competitive benchmarking; non-competitive benchmarking; best practice\/world class benchmarking. Packed with detailed cases of benchmarking in practice, the book also includes valuable action checklists that managers can easily apply to their own organizations.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49617473011985,"sku":"GOR002430113","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749415517.jpg?v=1750817406"},{"product_id":"customer-care-excellence-book-sarah-cook-9780749437923","title":"Customer Care Excellence","description":"Today's consumers are sophisticated, well-informed and have high expectations of the services they want to receive. Companies that do not face up to these changes will lose market share. The fourth edition of this title recognizes these trends and demonstrates, in a practical way, how to develop and sustain a customer-service focus. Emphasis is placed on the importance of the strategic aspects of customer care - gaining commitment, listening to customers, developing a customer-care ethos and staff motivation - in ensuring successful results. The volume also explains how to deliver an excellent service at the front line, covering personal service, speed of delivery and service recovery.","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49621033386257,"sku":"GOR001916236","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51405956972817,"sku":"GOR001540278","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749437928.jpg?v=1751200691"},{"product_id":"customer-care-excellence-book-sarah-cook-9780749450663","title":"Customer Care Excellence","description":"Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.  In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.  This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49622293184785,"sku":"GOR003809298","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":51707394294033,"sku":"GOR007493616","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749450665.jpg?v=1750978453"},{"product_id":"compendium-of-learning-and-development-quizzes-book-sarah-cook-9780566085406","title":"Compendium of Learning and Development Quizzes","description":"Everyone loves a good quiz and people at work are no exception. The quizzes in Sarah Cook's collection encourage people to share information with one another; reflect on their learning, knowledge and understanding; test their skills and their ability to apply techniques or ideas. There are quizzes about personal skills and attitudes, processes and procedures, even about your workplace or your colleagues. The majority of the quizzes in this book include suggested answers.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49636658446609,"sku":"GOR012456977","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0566085402.jpg?v=1751040600"},{"product_id":"information-book-sarah-cook-9780854882489","title":"Information","description":null,"brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49731677978897,"sku":"NGR9780854882489","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51841142030609,"sku":"GOR012239643","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":53265290166545,"sku":"GOR014844676","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0854882480.jpg?v=1750819453"},{"product_id":"diary-of-murders-book-sarah-cook-9781739347000","title":"Diary of Murders","description":"\u003cp\u003e\u003cb\u003eA beautifully twisted masterpiece.\u003cbr\u003e- Jolene Gettler, author of\u0026gt;\u003ci\u003eThe Great Vampiric Deception\u003c\/i\u003e\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003eLOVE DOMINATES US AL\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eLondon.1895. Two doctors - Miriam Clayton and John Bennett - fall in love with one another when they realise they have the same wicked sexual desires. \u003cp\u003e\u003c\/p\u003e1896. A series of gruesome murders have gripped Soho. Their details are confessed in a damning diary. \u003cp\u003e\u003c\/p\u003eBut who of the pair is committing these crimes? And what has turned their love into violence? \u003cp\u003e\u003c\/p\u003eJoin Miriam and John on their dark romantic journey through pain and bondage. But, as a cruel society tests their passions, discover what can push a person to their breaking point and see how deadly love can really be. \u003cp\u003e\u003c\/p\u003eCan you unbind the secrets of the Diary of Murders?","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50629454561553,"sku":"GOR014017787","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51050240737553,"sku":"NIN9781739347000","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1739347005.jpg?v=1764844714"},{"product_id":"effective-career-development-book-sarah-cook-9781787783782","title":"Effective Career Development","description":null,"brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51050726490385,"sku":"NIN9781787783782","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52530864783633,"sku":"NLS9781787783782","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1787783782.jpg?v=1751026050"},{"product_id":"making-a-success-of-managing-and-working-remotely-book-sarah-cook-9781787781283","title":"Making a Success of Managing and Working Remotely","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51051380343057,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51051384209681,"sku":"NIN9781787781283","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52666617889041,"sku":"NLS9781787781283","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1787781283.jpg?v=1750865640"},{"product_id":"well-being-in-the-workplace-book-sarah-cook-9781787783164","title":"Well-being in the Workplace","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51053180322065,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51053182910737,"sku":"NIN9781787783164","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52481628995857,"sku":"NLS9781787783164","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1787783162.jpg?v=1751280621"},{"product_id":"measuring-customer-service-effectiveness-book-sarah-cook-9780566085383","title":"Measuring Customer Service Effectiveness","description":"Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand.  Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results.  The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51111453884689,"sku":"NIN9780566085383","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52522064740625,"sku":"NLS9780566085383","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0566085380.jpg?v=1751072794"},{"product_id":"mastering-effective-influencing-skills-for-win-win-outcomes-book-sarah-cook-9781787785373","title":"Mastering Effective Influencing Skills for Win-Win Outcomes","description":"In an organisational context, you need to be able to influence well in a variety of situations. These can include but are not limited to:        Networking and developing good interpersonal relationships; Leading and inspiring others; Communicating and gaining buy-in for your ideas; Promoting change; Developing a high-performing team; Negotiating with other people; Building successful working relationships; Navigating the complexities of hybrid\/remote working; and Successful negotiating.   This book is very practical. It features case studies of successful influencing and persuading in different industries, including the cyber security sector.         It also contains advice, exercises, activities and diagnostics to help you improve your influencing skills.    Influencing is a soft skill that is applicable to leaders, managers, project managers and team members.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51303072956689,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51303075053841,"sku":"NIN9781787785373","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52590841528593,"sku":"NLS9781787785373","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1787785378.jpg?v=1751411005"},{"product_id":"measuring-customer-service-effectiveness-book-sarah-cook-9781138256200","title":"Measuring Customer Service Effectiveness","description":"Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand.  Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results.  The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52126136369425,"sku":"NLS9781138256200","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53367978164497,"sku":"NIN9781138256200","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781138256200.jpg?v=1757472674"},{"product_id":"workers-state-meets-the-market-book-sarah-cook-9780714680019","title":"The Workers' State Meets the Market","description":"Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people. Papers in this collection draw on a wide variety of data sources to analyse key elements of this transformation.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52130954346769,"sku":"NLS9780714680019","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780714680019.jpg?v=1757506262"},{"product_id":"chinese-economy-under-transition-book-sarah-cook-9780312226213","title":"The Chinese Economy under Transition","description":"This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour. Together, the studies provide insightful analysis and discussion of economic policies, illuminating the institutional context within which reform strategies are negotiated and implemented in different economic sectors.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52349300736273,"sku":"NLS9780312226213","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52734925013265,"sku":"NIN9780312226213","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780312226213.jpg?v=1758179165"},{"product_id":"harvesting-silence-book-sarah-cook-9781764054256","title":"Harvesting Silence","description":"\u003cp\u003e\u003cem\u003eHarvesting Silence\u003c\/em\u003e is the powerful true story of Sarah Cook's journey from voiceless child to courageous survivor.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eGrowing up in the leafy Sydney suburb of Hunters Hill, NSW, Australia, Sarah's life appeared idyllic-her father, a WWII hero and beloved local GP, her mother, a glamorous opera singer and devout Catholic. But at just eight years old, after appearing as a cover girl for the Harvest Magazine, Sarah's world shattered. Groomed by a man training for the priesthood, the abuse she endured was met with denial, silence, and shame from the very institutions meant to protect her.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFor decades, Sarah was silenced-by her family, the Church, and a system designed to suppress truth. But in 2014, during Australia's Royal Commission into Institutional Responses to Child Sexual Abuse, her story is finally heard and believed. This compelling story highlights her legal and civil lawsuits as she fights for justice.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSarah's insight brings light into dark places, offering hope and guidance to those still in the shadows. The God she initially blamed for not protecting her, gently leads her into a powerful spiritual encounter. A new harvest is planted of hope and healing.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBlending moments of humour with unflinching honesty, \u003cem\u003eHarvesting Silence\u003c\/em\u003e is a deeply moving account of justice, resilience, and the enduring power of truth.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52473347965201,"sku":"NLS9781764054256","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52754913362193,"sku":"NIN9781764054256","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781764054256.jpg?v=1759839920"},{"product_id":"building-a-high-performance-team-book-sarah-cook-9781905356805","title":"Building a High-performance Team","description":"Building a High-Performance Team is intended to provide IT managers with informative and practical advice and tips on how to create a high-performance team. IT managers' work cannot be achieved without collaboration and teamwork. Whether leading a team, or working as a team member or part of a cross-functional team, the successful implementation of IT projects, depends on effective team working. This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential. The author, Sarah Cook is the Managing Director of The Stairway Consultancy Ltd. She has 15 years' consulting experience specialising in team building, leadership and change and a background in industry. Sarah is a Fellow of the Chartered Institute of Personnel and Development, with an MA from Cambridge University and an MBA. She is an accredited user of a wide range of psychometric and personal diagnostic tools.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52478460690705,"sku":"NLS9781905356805","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52756034224401,"sku":"NIN9781905356805","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781905356805.jpg?v=1759847211"},{"product_id":"hybrid-working-handbook-book-sarah-cook-9781787785816","title":"The Hybrid Working Handbook","description":"This book provides a practical approach to creating a culture where hybrid working encourages effective performance and getting the best out of people in a hybrid environment. It also offers tips on how to make the most of hybrid working whether you are a manager or a team member.    Benefits of hybrid working include:       Less time commuting, saving money; Better work–life balance, for example more time with the family, the ability to better manage childcare arrangements, more time to exercise, more time to attend appointments and do chores while being able to make up the time elsewhere; and Increased well-being by having more autonomy and avoiding the stress and burnout of travelling to an office five days a week.   The move to hybrid working as standard industry practice will continue to be driven by employees’ need for flexibility. This is now a non-negotiable factor for many, especially younger people.    This book will discuss:      The benefits of hybrid working          The challenges of hybrid working Technology as an enabler for hybrid working Top tips for managing hybrid teams  Tips for individuals working in a hybrid setting The future of hybrid working    From the pandemic onwards, there has been a growing trend for people to work in hybrid settings. This new way of working presents both benefits and issues for managers and team members alike. In this book, you will learn the best way to ensure hybrid working is a success.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52484201283857,"sku":"NLS9781787785816","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781787785816.jpg?v=1759855918"},{"product_id":"social-protection-as-development-policy-book-sarah-cook-9781138662667","title":"Social Protection as Development Policy","description":"This book has contributions based on primary research in several countries in the Asia region. They provide fresh insights into the inter-related problems of poverty, vulnerability and social exclusion as well as into efforts to address these problems.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52485318803729,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52485320016145,"sku":"NLS9781138662667","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781138662667.jpg?v=1759857545"},{"product_id":"social-protection-as-development-policy-book-sarah-cook-9780415585736","title":"Social Protection as Development Policy","description":"This book has contributions based on primary research in several countries in the Asia region. They provide fresh insights into the inter-related problems of poverty, vulnerability and social exclusion as well as into efforts to address these problems.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52521940615441,"sku":"NLS9780415585736","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53034996334865,"sku":"NIN9780415585736","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780415585736.jpg?v=1760573778"},{"product_id":"essential-time-management-and-organisation-book-sarah-cook-9781849283021","title":"Essential Time Management and Organisation","description":"Effective time-management techniques to revolutionise the way you work! Do you struggle to get everything done in the time you have available? Are you deluged with interruptions to your work flow? Do you find it difficult to prioritise your tasks and wish you were more organised? Today's working environment moves at a very fast pace and, at times, it can be difficult to keep up. Expectations are high, and there are so many things competing for our attention. On top of the workload, we're interrupted by the phone ringing, e-mails landing in the inbox, people dropping in the office and, before we know it, the day has passed and we've only achieved half of what we intended to do. If any of this sounds familiar, then this book is for you! Essential Time Management and Organisation will help you transform the way you work and regain control of your working day. This clear and concise guide offers tried and tested techniques for organising your time and achieving your goals.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52676915888401,"sku":"NLS9781849283021","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53084095447313,"sku":"NIN9781849283021","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781849283021.jpg?v=1762305059"},{"product_id":"very-bennett-christmas-book-sarah-cook-9781739347093","title":"A Very Bennett Christmas","description":"Christmas, 1895\u003cbr\u003eA day of giving, and what is a better gift than a night of desire and debauchery? \u003cp\u003e\u003c\/p\u003eJoin Miriam and John Bennett on their first Christmas together as they embark on a magical day filled with friends, family, and filthy festivities.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":53014463381777,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53014463447313,"sku":"GOR014696470","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781739347093.jpg?v=1768151528"},{"product_id":"several-glorious-months-book-sarah-cook-9781739347048","title":"Several Glorious Months","description":"In verst ndlicher Weise werden in diesem Buch die theoretischen Zusammenh nge einer  bers uerung, besser eines Basenmangels mit m glichen Krankheiten wie u.a. Arteriosklerose, Apnoe, Diabetes, Karies, Herz- oder Hirninfarkt, Osteoporose, Rheuma, Tinnitus, Verpilzung aufgef hrt. Es werden Fr hsymptome wie Anf lligkeit f r Infekte, Depressionen, Herzstolpern, R cken- und Kopfschmerzen, Sodbrennen, Steinebildung, Schwangerschaftserbrechen oder Zellulite erkl rt. Mit praktischen Tipps, Grundrezepten, n tzlichen Adressen, leicht nachzuvollziehenden Anregungen zur Lebens- und Ern hrungsumstellung wird Hilfe zur Selbsthilfe angeboten, um die eigene Gesundheit in Selbstverantwortung wieder zu gewinnen.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":53110094070033,"sku":"NIN9781739347048","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53131674779921,"sku":"GOR014761832","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53146983596305,"sku":"GOR014775553","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781739347048.jpg?v=1770577299"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-sarah-cook.oembed","provider":"World of Books ","version":"1.0","type":"link"}