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Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management.      Beginning with an introduction to conflict, the book examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. 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This text provides an introduction to the research and theory that underlie mediation, as well as the foundational skills that a mediator must possess in any context, including issue identification, setting the agenda for negotiation, problem solving, settlement, and closure.     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