{"title":"Suzanne Twomey","description":"\u003cp\u003eDiscover the captivating novels of Suzanne Twomey, where compelling characters and vivid settings intertwine. Perfect for readers seeking emotional journeys and heartwarming stories. Browse her collection today!\u003c\/p\u003e","products":[{"product_id":"customer-service-in-ireland-book-suzanne-twomey-9780717142637","title":"Customer Service in Ireland","description":"This new edition demystifies the underlying concepts of Customer Service and presents them within an Irish context. It contains a chapter on vital up-to-date Irish consumer legislation.          Role play guidelines \u0026amp; practical exercises prompt students to engage in and practise the principles of Customer Service          Guides the student through the preparation of a customer care plan          Presents a detailed case study on Sunworld's customer care plan          Assignments and practice questions are provided at the end of each chapter          Includes sample Level 5 exam papers          Written for students studying Customer Service at FETAC Levels 5 and 6 in: Business Studies Secretarial \u0026amp; Bilingual Security Studies Security Systems Technology Hairdressing Tourism\/Hospitality Sport \u0026amp; Recreation Marketing Retail Studies          Also suitable for students undertaking any course with a Customer Care element","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49610977902865,"sku":"GOR003278580","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49654648832273,"sku":"GOR002808020","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0717142639.jpg?v=1751393851"},{"product_id":"customer-service-in-ireland-book-suzanne-twomey-9780717152605","title":"Customer Service in Ireland","description":"Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context.        New to this edition:         DX Ireland customer service case study       The impact of technology on customer service       The value of nurturing customer trust and loyalty.           Role play guidelines and exercises prompt students to engage in and practise the principles of customer service.        Develops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints.        Leads to an understanding of the role of customer service in organisational effectiveness.        Presents Irish consumer legislation throughout and includes the rights of the individual where relevant.        Guides the student through the preparation and implementation of a customer care plan.        Includes sample FETAC Level 5 exam papers, general exam questions and exercises.        WRITTEN FOR:   Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49629243965713,"sku":"GOR009789879","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50683906785553,"sku":"GOR008172785","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":51359486738705,"sku":"GOR014238102","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/071715260X.jpg?v=1751441577"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-suzanne-twomey.oembed","provider":"World of Books ","version":"1.0","type":"link"}