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L'ERP   un insieme di risorse, informazioni e attivit  necessarie per completare i processi aziendali, come l'evasione degli ordini o la fatturazione. I sistemi ERP possono coprire un'ampia gamma di funzioni e integrarle in un unico database. L'ERP prevede e bilancia la domanda e l'offerta. Si tratta di un insieme di strumenti di previsione, pianificazione e programmazione a livello aziendale. 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The second volume extends the discussion to a total of 23 countries to bring a genuinely global perspective and move away from the Euro-centric outlook. 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