{"title":"Cross The Bridge","description":null,"products":[{"product_id":"understanding-customer-service-book-alka-maheshwari-9789334035230","title":"Understanding Customer Service","description":"\u003cul\u003e\n\u003cli\u003eWhat is customer service?\u003c\/li\u003e\n\u003cli\u003eWhat is customer sensitivity?\u003c\/li\u003e\n\u003cli\u003eHow do you feel when a customer vents on you?\u003c\/li\u003e\n\u003cli\u003eHow to handle customer relations?\u003c\/li\u003e\n\u003cli\u003eHow to close loop customer calls?\u003c\/li\u003e\n\u003c\/ul\u003eThere is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories. \u003cp\u003e\u003c\/p\u003eThis book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel \u0026amp; Tourism, and Hospitality etc.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51066261176593,"sku":"NIN9789334035230","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9334035234.jpg?v=1751254843"},{"product_id":"telecom-technologies-simplified-for-everyone-book-pankaj-gupta-9798829780562","title":"Telecom Technologies simplified for everyone","description":null,"brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":53663731712273,"sku":"NIN9798829780562","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9798829780562.jpg?v=1781452684"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/cross-the-bridge-book-series.oembed","provider":"World of Books ","version":"1.0","type":"link"}