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Handbook of Service Science, Volume II offers a thorough reference suitablefor a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52654776910097,"sku":"NLS9783319985114","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52761014501649,"sku":"NIN9783319985114","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783319985114.jpg?v=1762217469"},{"product_id":"fundamentals-of-service-systems-book-jorge-cardoso-9783319794570","title":"Fundamentals of Service Systems","description":"This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. 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In netting papers from the conference researchers and experts from all over the world explore a wide-ranging variety of the emerging Cloud Computing platforms, models, applications and enabling technologies. Further, in several papers the authors exemplify essential links to Services Science as service development abstraction, service innovation, and service engineering, acknowledging the service-orientation in most current IT-driven structures in the Cloud.   The Cloud Computing and Services Science book is organized around important dimensions of technology trends in the domain of cloud computing in relation to a broad scientific understanding of modern services emerging from services science. The papers of this book are inspired by scholarly and practical work on the latest advances related to cloud infrastructure, operations, security, services, and management through the global network. This book includes several features that will be helpful, interesting, and inspirational to students, researchers as well as practitioners. Professionals and decision makers working in this field will also benefit from this book","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52669391175953,"sku":"NLS9781489988393","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781489988393.jpg?v=1762287367"},{"product_id":"case-studies-in-service-innovation-book-linda-a-macaulay-9781489996862","title":"Case Studies in Service Innovation","description":"Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information.   The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT.   The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52687258353937,"sku":"NLS9781489996862","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781489996862.jpg?v=1762330019"},{"product_id":"engineering-and-management-of-data-centers-book-mahesh-raisinghani-9783319650814","title":"Engineering and Management of Data Centers","description":"This edited volume covers essential and recent development in the engineering and management of data centers.  Data centers are complex systems requiring ongoing support, and their high value for keeping business continuity operations is crucial. The book presents core topics on the planning, design, implementation, operation and control, and sustainability of a data center from a didactical and practitioner viewpoint. Chapters include:  ·         Foundations of data centers: Key Concepts and Taxonomies  ·         ITSDM: A Methodology for IT Services Design  ·         Managing Risks on Data Centers through Dashboards  ·         Risk Analysis in Data Center Disaster Recovery Plans  ·         Best practices in Data Center Management  Case: KIO Networks  ·         QoS in NaaS (Network as a  Service) using Software Defined Networking  ·         Optimization of Data Center Fault-Tolerance Design  ·         Energetic Data Centre Design Considering Energy Efficiency Improvements During Operation  ·         Demand-side Flexibility and Supply-side  Management: The Use Case of Data Centers and Energy Utilities   ·         DevOps: Foundations and its Utilization in Data Centers  ·         Sustainable and Resilient Network Infrastructure Design for Cloud Data Centres  ·         Application Software in Cloud-Ready Data Centers     This book bridges the gap between academia and the industry, offering essential reading for practitioners in data centers, researchers in the area, and faculty teaching related courses on data centers. 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Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research.   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