{"product_id":"books-assertiveness-at-work-a-practical-guide-to-handling-awkward-situations-by-ken-back","title":"Assertiveness At Work: A Practical Guide To Handling Awkward Situations","description":"This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53672339341585,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780077095338.jpg?v=1781519231","url":"https:\/\/www.worldofbooks.com\/en-gb\/products\/books-assertiveness-at-work-a-practical-guide-to-handling-awkward-situations-by-ken-back","provider":"World of Books ","version":"1.0","type":"link"}