{"product_id":"books-practical-customer-success-management-by-rick-adams","title":"Practical Customer Success Management","description":"This book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53671211106577,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780367182762.jpg?v=1781515289","url":"https:\/\/www.worldofbooks.com\/en-gb\/products\/books-practical-customer-success-management-by-rick-adams","provider":"World of Books ","version":"1.0","type":"link"}