{"product_id":"customer-service-skills-for-success-book-robert-lucas-9780073397115","title":"Customer Service Skills for Success","description":"Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing additional insights into the concepts and skills related to customer service.  The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.  The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com\/customerservice, along with many new activities, case studies, and other support material.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50761441050897,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50761443803409,"sku":"CIN0073397113VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50761443901713,"sku":"CIN0073397113G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0073397113.jpg?v=1751132048","url":"https:\/\/www.worldofbooks.com\/en-gb\/products\/customer-service-skills-for-success-book-robert-lucas-9780073397115","provider":"World of Books ","version":"1.0","type":"link"}