{"product_id":"new-approach-to-physical-distribution-book-james-n-arbury-9780814451397","title":"New Approach to Physical Distribution","description":"By really looking at customer needs - then designing across corporate functions - Japanese manufacturers have not only reduced pre-launch time and after-launch tinkering, but also increased customer satisfaction. Now, Quality Function Deployment (QFD) is within the reach of worldwide companies - as this book introduces this dynamic method of improving business performance. The book shows managers and organizations how to tap QFD's powerful problem-solving and decision analysis capabilities, and apply them to every-day business issues. Readers learn how to: use teams to identify and solve problems; compress the time needed to solve problems and introduce new products; capture customers' true perception and convert them into meaningful data; and define quality in terms of customer's needs and wants.","brand":"WoB","offers":[{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49633108394257,"sku":"GOR012085087","price":3.9,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51333256347921,"sku":"CIN081445139XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/081445139X.jpg?v=1750979824","url":"https:\/\/www.worldofbooks.com\/en-gb\/products\/new-approach-to-physical-distribution-book-james-n-arbury-9780814451397","provider":"World of Books ","version":"1.0","type":"link"}