{"title":"Adrian Swinscoe","description":"\u003cp\u003eDive into the world of customer experience with Adrian Swinscoe. Discover actionable insights and strategies for building lasting customer relationships. Perfect for business leaders and marketing professionals alike.\u003c\/p\u003e","products":[{"product_id":"how-to-wow-book-adrian-swinscoe-9781292116891","title":"How to Wow","description":"Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.   Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.   Don’t let your business fall behind, look inside and take your customer experience to the next level.   “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.”   Keith Lewis, COO, Matchtech Group plc   “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.”   Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49553072226577,"sku":"GOR007900260","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49729977581841,"sku":"NGR9781292116891","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49938617827601,"sku":"CIN1292116897G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51694726054161,"sku":"CIN1292116897VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":52623882092817,"sku":"GOR010801976","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1292116897.jpg?v=1769684390"},{"product_id":"punk-cx-book-adrian-swinscoe-9781095272015","title":"Punk CX","description":"The book analyses the effectiveness of Brazilian Law No. 12.732\/12 in guaranteeing comprehensive treatment for patients with malignant neoplasms within the scope of the SUS and identifies the antinomies and gaps that make it difficult for the SUS manager to take responsibility. The 'general' health legislation was assessed and a literature review was carried out in the various areas of law to support the verification of the antinomies and gaps present in the special law. The national legislation on the non-contractual responsibility of the State in guaranteeing the Right to Health is complex and the existence of antinomies or legal gaps can hinder its applicability. Brazil's epidemiological data on cancer is alarming and demonstrates the need for efforts between the federal entities to guarantee comprehensive care. The population's lack of adherence to early screening regulations and the state's difficulties in promoting care are factors that can be seen in official morbidity and mortality data. The law has special legal tools for tackling the problem, as long as they are developed in an integrated manner with the medical sciences.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49655117349137,"sku":"GOR011549354","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49728578289937,"sku":"CIN1095272012G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50232881414417,"sku":"CIN1095272012VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1095272012.jpg?v=1750984180"}],"url":"https:\/\/www.worldofbooks.com\/en-ie\/collections\/author-books-by-adrian-swinscoe.oembed","provider":"World of Books ","version":"1.0","type":"link"}