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Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49569963737361,"sku":"GOR001673214","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50267575615761,"sku":"CIN0521376335A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52134873202961,"sku":"NLS9780521376334","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":52394204987665,"sku":"GOR014515405","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52966581076241,"sku":"CIN0521376335VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53353169584401,"sku":"GOR006153216","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":53708097913105,"sku":"CIN0521376335G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0521376335.jpg?v=1750740818"},{"product_id":"showbiz-fact-quiz-book-book-paul-drew-9781841931210","title":"The Showbiz Fact \u0026 Quiz Book","description":null,"brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49588530479377,"sku":"GOR011937456","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49600196051217,"sku":"GOR011965780","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1841931217.jpg?v=1750899391"},{"product_id":"football-fact-quiz-book-book-paul-drew-9781848373808","title":"Football Fact \u0026 Quiz Book","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49589818327313,"sku":"GOR001389065","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50977759527185,"sku":"GOR002919091","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1848373805.jpg?v=1751313497"},{"product_id":"talk-and-interaction-in-social-research-methods-book-paul-drew-9780761957058","title":"Talk and Interaction in Social Research Methods","description":"′This book admirably fulfils its stated objective of describing social research methods in action and exploring, from a range of perspectives, the linguistic shaping of social context. Overall, this is a balanced, well-edited and coherent collection of papers, bringing together high quality work from recognized authorities in the analysis of talk-in-interaction. It is also highly accessible; it would certainly make an excellent resource book for undergraduate, graduate (and practising!) social scientists ′ - Rebecca Clift, University of Essex    ′Talk and Interaction in Social  Research Methodologies is a much-needed methods text.   Focusing on research methods in action, the volume offers a new way of viewing the realities of social research.  By taking language use seriously, the text reveals the details and depths of a wide range of research projects as they have seldom been presented before.        This is the first book of its kind to offer such a powerful and insightful depiction of the role of talk-in-interaction in relation to social research methods.  The book′s plan is creative and unparalleled.  There′s nothing else like it.   The editors—Paul Drew, Geoffrey Raymond and Darin Weinberg—represent the very best from multiple traditions of researching talk-in-interaction—from both sides of the Atlantic.  The chapters are written by a sterling collection of researchers—a virtual honor roll of conversation analysts and kindred spirits.        This book is a \"must read\" for social researchers of all disciplines who are interested in social interaction.  It should be assigned reading for all graduate students being introduced to qualitative methods.  It should be on every qualitative researcher′s book shelf.  It is a tour de force in demonstrating the absolutely fundamental position that language use holds in social science methodology′ - James A Holstein, Marquette University      This is a methodology text with a difference.  It demonstrates the importance of talk in a variety of social research methodologies.  Even documents, the seemingly least interactional form of social data, are shown to have important interactional dimensions.  The book focuses systematically on how sociological methods are essentially conducted through forms of spoken interaction, and how these interactions shape the results that emerge in research.  The book demonstrates:      \"\tHow spoken interactions shape the outcomes of  core research methodologies   \"\tThe role which talk-in-interaction plays in key substantive areas of sociology notably race, crime, gender and media   \"\tReveals the interactional underpinnings of research methodologies      This is the first text aimed at an undergraduate and Master′s audience in Sociology and Social Research, which shows the crucial part that spoken interaction plays in the conduct and products of conventional sociological methodologies.","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49636114071825,"sku":"GOR013068830","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52333669875985,"sku":"NLS9780761957058","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0761957057.jpg?v=1750913244"},{"product_id":"dwelling-accordia-book-paul-drew-9781906155902","title":"Dwelling: Accordia","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50577750491409,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50577750688017,"sku":"GOR003920819","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":53434557759761,"sku":"GOR008251203","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":53608141586705,"sku":"CIN1906155909G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1906155909.jpg?v=1751346935"},{"product_id":"repairing-the-broken-surface-of-talk-book-paul-drew-9780190697969","title":"Repairing the Broken Surface of Talk","description":"This book is a collection of studies of corrections and repair in conversation, by Gail Jefferson, co-founder of the field of Conversation Analysis and one of its foremost researchers. Throughout her career, Jefferson explored the almost hidden, subterranean world of the seemingly minor errors and mistakes that people make in interaction. Speech errors sometimes have an ideological significance (e.g. a defendant apparently about to refer to the police as \"cops\" but cutting off just in time to correct that to \"officer\"). Despite the virtual invisibility of these errors, such problematic moments in interaction bring into play ways of remedying and correcting errors that can have profound significance for the participants. Through these studies Jefferson reveals the delicacy, the subtlety with which moments of communication difficulties and possible miscommunications are remedied, in such a way as to minimize the damage that might otherwise be caused to the interaction. This collection represents the most distinctive, sustained, and incisive exploration of what speakers are \"up to\" in episodes when they correct errors in their own and one another's speech. Combining rigorous technical analysis, extraordinary methodological innovation, and acute observation, Jefferson explored what she herself referred to as the \"wild side of Conversation Analysis.\" The coherence and depth of her research is revealed in these studies, which include four previously unpublished papers, as well as others that were published variously in less widely-distributed journals and publications. In the volume's introduction, editors Jörg Bergmann and Paul Drew provide an appraisal, for the first time, of the significance of Jefferson's stunningly inventive research into errors and their correction in conversation.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":50999660609809,"sku":"NIN9780190697969","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52134901121297,"sku":"NLS9780190697969","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0190697962.jpg?v=1776940085"},{"product_id":"repairing-the-broken-surface-of-talk-book-paul-drew-9780190697952","title":"Repairing the Broken Surface of Talk","description":"This collection of studies by Gail Jefferson, one of the co-founders of the field of Conversation Analysis, represents a distinctive and sustained investigation of speakers correcting errors in their own and one another's speech. 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