Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

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Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

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Summary

Offers guidance on developing assertiveness to minimise conflict and stress, and optimise management effectiveness. This work combines the practical approach of the second edition with sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

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Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

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Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.
SKU Unavailable
ISBN 13 9780077095338
ISBN 10 0077095332
Title Assertiveness At Work: A Practical Guide To Handling Awkward Situations
Author Ken Back
Condition Unavailable
Binding Type Paperback
Publisher McGraw-Hill Education - Europe
Year published 1999-06-16
Number of pages 224
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable