Beyond Customer Satisfaction to Customer Loyalty
Beyond Customer Satisfaction to Customer Loyalty
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Summary
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
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Beyond Customer Satisfaction to Customer Loyalty by Keki R Bhote
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.| SKU | Unavailable |
| ISBN 13 | 9780814423622 |
| ISBN 10 | 0814423620 |
| Title | Beyond Customer Satisfaction to Customer Loyalty |
| Author | Keki R Bhote |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Amacom |
| Year published | 1996-12-09 |
| Number of pages | 148 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |