BIFF by Bill Eddy

BIFF by Bill Eddy

BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). A BIFF Response® can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.

BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.)

This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.

Then learn the EAR Statement(tm) technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!

Bill Eddy is the co-founder and Training Director of the High Conflict Institute, as well as a lawyer, therapist, and mediator. He is the creator of the High Conflict Personality Theory and a leading expert on resolving conflicts involving high conflict personalities and personality disorders on a global scale. Bill is a Senior Family Mediator at the National Conflict Resolution Center in San Diego and a Certified Family Law Specialist in California. He has taught Negotiation and Mediation at the University of San Diego School of Law, as well as part-time faculty at Pepperdine University School of Law's Straus Institute for Conflict Resolution and the National Judicial College. He has written a number of articles as well as books. He also created the New Ways for Families strategy for handling potentially high-conflict families both in and out of family court.