How to Cope with Difficult People
How to Cope with Difficult People
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Summary
For anyone who has ever encountered an explosive boss, an uncooperative civil servant, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm.
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How to Cope with Difficult People by Alan Houel
This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.| SKU | Unavailable |
| ISBN 13 | 9780859696821 |
| ISBN 10 | 0859696820 |
| Title | How to Cope with Difficult People |
| Author | Alan Houel |
| Series | Overcoming Common Problems S |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Hodder & Stoughton General Division |
| Year published | 1997-03-20 |
| Number of pages | 128 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |