Process Mapping and Management
Process Mapping and Management
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Summary
Cover process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students this book offers practical techniques for simplifying and improving business processes that are immediately actionable.
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Process Mapping and Management by Sue Conger
As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part-mapping- the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part-improvement-provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called leaning, and its purpose is to remove waste from an existing process. The second perspective is cleaning, during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is greening, which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book-error-proofing and metrics- presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a case for change. And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.
Sue Conger, Director, IT and IT Service Management Programs, University of Dallas, Texas, USA.
| SKU | Unavailable |
| ISBN 13 | 9781606491294 |
| ISBN 10 | 1606491296 |
| Title | Process Mapping and Management |
| Author | Sue Conger |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Business Expert Press |
| Year published | 2011-07-16 |
| Number of pages | 486 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |