Salesforce.com For Dummies
Salesforce.com For Dummies
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Summary
The ideal introductory reference on salesforce. com-now fully updated throughout! As the global leader in on-demand customer relationship management (CRM), salesforce. com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.
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Salesforce.com For Dummies by Tom Wong
The ideal introductory reference on salesforce.com-now fully updated throughout! As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Walks you through the benefits and capabilities of the world's most popular customer relationship management (CRM) software-salesforce.com Covers the latest enhancements to salesforce.com and explains how to choose the right edition of salesforce.com to suit your business needs Details how to personalize your system, manage accounts, develop contacts, manage activities, track products, calculate forecasts, drive demand, utilize service and support, and more Addresses extending salesforce.com beyond CRM as well as migrating and managing your data Get started solving common sales, marketing, client, and customer service challenges with salesforce. com-and make your business a force to be reckoned with!
Tom Wong is Vice President, Dreamforce, Customer Marketing Programs, at Salesforce.com and a leading authority on CRM. Liz Kao is a salesforce.com consultant and Software as a Service expert who advises companies on their CRM needs. Matt Kaufman is CEO of MK Partners, a leader in salesforce.com consulting for the public sector and nonprofit organizations.
| SKU | Unavailable |
| ISBN 13 | 9780470590713 |
| ISBN 10 | 0470590718 |
| Title | Salesforce.com For Dummies |
| Author | Tom Wong |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2010-10-22 |
| Number of pages | 432 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |