Serving Patrons with Disabilities
Serving Patrons with Disabilities
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Summary
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness.
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Serving Patrons with Disabilities by Kodi Laskin
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.| SKU | Unavailable |
| ISBN 13 | 9780838937310 |
| ISBN 10 | 0838937314 |
| Title | Serving Patrons with Disabilities |
| Author | Kodi Laskin |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | American Library Association |
| Year published | 2023-02-28 |
| Number of pages | 88 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |