Richard E. Walton is Wallace Brett Donham Professor of Business Administration at Harvard Business School, the author of Up and Running: Integrating Information Technology and the Organization and coauthor, with Robert McKersie, of A Behavioral Theory of Labor Negotiations, also from Cornell. Joel Cutcher-Gershenfeld is Senior Research Scientist at MIT and coauthor of Knowledge-Driven Work, Valuable Disconnects in Organizational Learning Systems. Robert McKersie is Sloan Fellows Professor of Management Emeritus at the Sloan School. He is coauthor of The Transformation of American Industrial Relations, also from Cornell.