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Once a Customer, Always a Customer By Chris Daffy

Once a Customer, Always a Customer

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$12.69
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This book shows that exceptional customer service can help any company to beat its competitors. In this revised edition -- which includes a new chapter on e-service -- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
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Once a Customer, Always a Customer Summary


Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

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Additional information

GOR001862003
Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy
Chris Daffy
Used - Very Good
Paperback
Oak Tree Press
2000-10-30
304
186076164X
9781860761645
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.