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Digital Government By Darrell M. West

Digital Government

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Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. This book discusses how technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens.
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Digital Government Summary


Digital Government: Technology and Public Sector Performance by Darrell M. West

Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.

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Winner of the 2006 Don K. Price Award, Science, Technology, and Environmental Politics Section of the American Political Science Association

About Darrell M. West


Darrell M. West is the John Hazen White Professor of Political Science and Public Policy and Director of the Taubman Center for Public Policy at Brown University. He is the author of thirteen books, including "Crosstalk: Citizens, Candidates, and the Media in a Presidential Campaign; Patrick Kennedy: The Rise to Power; Air Wars: Television Advertising in Election Campaigns, 1952-2000"; and "The Rise and Fall of the Media Establishment". His Web site, InsidePolitics.org, features in-depth research on electronic government at the city, state, national, and international levels.

Table of Contents


List of Tables ix Preface xiii Chapter 1: Scope, Causes, and Consequences of Electronic Government 1 Chapter 2: Bureaucratic, Fiscal, and Political Contexts 22 Chapter 3: The Content of American Government Websites 44 Chapter 4: Explaining E-Government Performance 71 Chapter 5: The Case of Online Tax Filing 82 Chapter 6: Public Outreach and Responsiveness 101 Chapter 7: Citizen Use of E-Government 114 Chapter 8: Trust and Confidence in E-Government 129 Chapter 9: Global E-Government 140 Chapter 10: Democratization and Technological Change 165 Appendix I: Coding Instructions for Government Website Content Analysis 185 Appendix II: Global E-Government Rankings 191 Appendix III: E-Government Best Practices 194 Notes 201 Index 221

Additional information

GOR010079811
Digital Government: Technology and Public Sector Performance by Darrell M. West
Darrell M. West
Used - Very Good
Paperback
Princeton University Press
2007-07-02
256
0691134073
9780691134079
Winner of APSA Science, Technology and Environmental Politics Organized Section Don K. Price Award 2006
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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