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Managing Relationships at Work By Institute of Leadership & Management

Managing Relationships at Work

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$33.99
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Intended for those studying for an ILM qualification or those looking to enhance the skills of your employees, this work provides solutions, frameworks and techniques to support management and leadership development. It is developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management.

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Managing Relationships at Work Summary


Managing Relationships at Work by Institute of Leadership & Management

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, "Super Series" provides essential solutions, frameworks and techniques to support management and leadership development. It is developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management. It is well-structured and easy to follow. It is fully revised and updated.

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Table of Contents


Workbook Introduction: ILM Management Super Series study links; S/NVQ links; Workbook objectives; Activity Planner; The importance of good relationships: Introduction; A definition of relationship; Formal and informal relationships within organizations; External relationships; Differences between people; Relationships and organizational culture; Summary; Building a positive environment: Introduction; Groups and teams; Behaviour breeds behaviour; Personal qualities; Interpersonal skills; Emotional intelligence; Developing a culture of trust; Confidentiality; Choosing your leadership style; Summary; How to get the result you want: Introduction; Instructing; Influencing; Persuading; Negotiating; Summary; Managing Conflict: Introduction; The value of personal power; Causes of conflict; Resolving conflict situations; The 4-step model for resolving conflict; Achieving a win-win situation; Summary; Performance checks; Reflect and review.

Additional information

GOR003995024
Managing Relationships at Work by Institute of Leadership & Management
Institute of Leadership & Management
ILM Super Series
Used - Very Good
Paperback
Taylor & Francis Ltd
2003-04-30
136
0750658916
9780750658911
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.