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Benchmarking for Continuous Improvement By J. Dr. Bullivant

Benchmarking for Continuous Improvement
by J. Dr. Bullivant

The benchmarking concept is one by which different players share details of their performance in delivering services to allow "best practice" criteria to be established. This text aims to help public-sector managers develop performance criteria in areas where they are expected to be efficient.
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Benchmarking for Continuous Improvement Summary


Benchmarking for Continuous Improvement: in the Public Sector by J. Dr. Bullivant

The benchmarking concept is fundamentally one by which different players share details of their performance in delivering services, to allow best criteria to be established. This text aims to help managers in the public sector develop performance criteria in areas where they are expected to be efficient, and where it has been previously difficult to establish a yardstick for achievement.

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Table of Contents


The development of benchmarking in the public sector; the benchmarking approach; benchmarking good practice; key issues in health; local government; benchmarking case studies.

Additional information

GOR001226825
Benchmarking for Continuous Improvement: in the Public Sector by J. Dr. Bullivant
J. Dr. Bullivant
Used - Very Good
Paperback
Pearson Education Limited
1994-12-12
192
058224434X
9780582244344
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.