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INTRODUCTION
Making Extraordinary Things Happen in Organisations xi
WHAT LEADERS DO AND WHAT CONSTITUENTS EXPECT 1
1 When Leaders Are at Their Best 3
2 Credibility is the Foundation of Leadership 25
PRACTICE 1
MODEL THE WAY 45
3 Clarify Values 47
4 Set the Example 71
PRACTICE 2
INSPIRE A SHARED VISION 93
5 Envision the Future 95
6 Enlist Others 117
PRACTICE 3
CHALLENGE THE PROCESS 143
7 Search for Opportunities 145
8 Experiment and Take Risks 169
PRACTICE 4
ENABLE OTHERS TO ACT 193
9 Foster Collaboration 195
10 Strengthen Others 219
PRACTICE 5
ENCOURAGE THE HEART 245
11 Recognise Contribution 247
12 Celebrate the Values and Victories 271
13 Leadership is Everyone's Business 295
Endnotes 315
Acknowledgements 349
About the Authors 351
Index 355