GOR003885031

9780814471715

0814471714

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John DiJulius

Used - Very Good

Paperback

HarperCollins Focus

20030128

208

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us