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Perfect Phrases for Communicating Change Lawrence Polsky

Perfect Phrases for Communicating Change By Lawrence Polsky

Perfect Phrases for Communicating Change by Lawrence Polsky

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Summary

Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused - so you must choose your words carefully during times of upheaval. This title includes hundreds of phrases for ensuring your employees make the transition with clarity, commitment, and skill.

Perfect Phrases for Communicating Change Summary

Perfect Phrases for Communicating Change by Lawrence Polsky

Keeping employees focused and enthusiastic during times of organizational upheaval is crucial to a company's ability to move through change quickly and effectively. This comprehensive guide offers managers hundreds of ready-to-use phrases right at their fingertips. No matter the change situation whether it be handling resistance, clarifying new roles and responsibilities, or rallying teams Perfect Phrases for Communicating Change will provide managers with the right words at the right time. They will learn how to:
  • Announce change
  • Respond to questions
  • Overcome employee fear
  • Clarify roles and responsibilities
  • Keep employees motivated
  • Address performance problems

This easy-to-use guide includes everything a manager needs to succeed the winning words and all-purpose phrases that will empower employees to adapt quickly to challenges of organizational change.

About Lawrence Polsky

Lawrence Polsky is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing people energy through high impact tools, programs and ideas. For the past 16 years, he has assisted dozens of organizations as a consultant, coach, and trainer in the areas of leadership, change management, team building, and professional development.

Antoine Greschel is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing people energy through high impact tools, programs and ideas. He was previously head of Global eLearning and Leadership Education at Aventis, a $20B pharmaceutical company, headquartered in France. He has over 15 years of experience developing award-winning programs that improve business communication and leadership within global, multi-cultural settings.

Table of Contents

Part One: Foundations of Communicating Change
  • The critical communication challenges in each phase of change: Launch, Execution, Sustain
  • Balancing the 3 elements of change communication: Information, Emotion & Action
  • 5 most common mistakes leaders make when communicating change
  • An easy to use checklist to review any message before sending (written or verbal)
Part Two: Perfect Phrases for Leading Change

A. Best Practices for Communicating During Change

In this section we would outline Best Practices from research and experience for communicating change such as:

  • Make it Simple
  • Empathize
  • Personalize Messages
  • Tell the truth
  • Communicate, Communicate, Communicate
  • Link to Business
  • Avoid Wishful Thinking
  • Create 2 way communication
B. We will include the following Perfect Phrases sections and appropriate phrases lists to support each of the following areas:
  • Announcing Change
  • Responding to Questions
  • Overcoming Fear
  • Creating Urgency
  • Addressing Loss of Power / Status
  • Career Discussions
  • Clarifying Roles & Responsibilities
  • Handling Resistance
  • Communicating Change Goals
  • Coaching around Emotions
  • Coaching around Skill
  • Empowering Employees
  • Keeping People Motivated
  • Recognizing Success
  • Addressing Performance Problems
  • Rallying Teams
As change communication is always within the context of a specific business change, we could include subsections to provide specific phrases for typical types of change, including:
  • New Structure (i.e. Reorganizations, Layoffs, Outsourcing, Merger, New Teams)
  • New Project (i.e. ERP and other Software Rollouts, Process Improvement, Innovation)
  • New Leader (i.e. Succession, Merger/Acquisition, New Team Members)
  • New Strategy (i.e. New Markets, New Corporate Positioning, New Products/Services)
Part Three: Communicating Change Virtually

We are currently conducting research on what works when communicating change virtually. This section will include do's and don'ts for communicating in a virtual environment and appropriate use of communication technology in the context of change (face to face, phone, email, web casts, video conferencing, and state of the art social networking tools).

Additional information

GOR006181818
9780071738316
0071738312
Perfect Phrases for Communicating Change by Lawrence Polsky
Lawrence Polsky
Perfect Phrases Series
Used - Very Good
Paperback
McGraw-Hill Education - Europe
20100316
176
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Perfect Phrases for Communicating Change