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Intercultural Business Communication By Lillian H. Chaney

Intercultural Business Communication

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Intercultural Business Communication Summary


Intercultural Business Communication: International Edition by Lillian H. Chaney

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.


With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general "dos" and "don'ts" in international business.

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Table of Contents


1. The Nature of Intercultural Communication

2. Universal Systems

3. Contrasting Cultural Values

4. Cultural Shock

5. Language

6. Oral and Nonverbal Communication Patterns

7. Written Communication Patterns

8. Global Etiquette

9. Business and Social Customs

10. Intercultural Negotiation Process

11. Intercultural Negotiation Components

12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

Additional information

GOR010339376
Intercultural Business Communication: International Edition by Lillian H. Chaney
Lillian H. Chaney
Used - Very Good
Paperback
Pearson Education (US)
2013-01-03
320
0133382915
9780133382914
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.