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Employment Relations in the Hospitality and Tourism Industries By Rosemary Lucas

Employment Relations in the Hospitality and Tourism Industries

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This is one of the first books of its kind to consider contemporary issues, such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry.

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Employment Relations in the Hospitality and Tourism Industries Summary


Employment Relations in the Hospitality and Tourism Industries by Rosemary Lucas

Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and the implication of gender at work, into the discussion. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector.

This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. It is illustrated with numerous case studies, and includes material from fifty countries, across all continents, ensuring a fully international view is presented.

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Table of Contents


Introduction: What is this Book About? Who Should Read it? What are the Hospitality and Tourism Industries? What Sources are Used? What Does the Book Contain? 1. Whither Employment Relations and Hospitality? 2. Employment and Work 3. The Role of Management in Employment Relations 4. Resourcing, Development and Fair Treatment 5. Pay, Reward and Performance 6. Representation, Participation and Involvement 7. Employment Law and Dispute Resolution 8. What Do the Workers Think? 9. Conclusions and Future Issues

Additional information

GOR005481840
Employment Relations in the Hospitality and Tourism Industries by Rosemary Lucas
Rosemary Lucas
Routledge Studies in Employment Relations
Used - Very Good
Paperback
Taylor & Francis Ltd
2004-01-22
328
0415297125
9780415297127
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.