S/NVQ Level 2 Customer Service by Sally Bradley
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S/NVQ Level 2 Customer Service
S/NVQ Level 2 Customer Service
Summary
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
S/NVQ Level 2 Customer Service Summary
Table of Contents
Mandatory NVQ Units - Give customers a positive impression of yourself and your organisation Deliver reliable customer service Develop customer relationships Resolve customer service problems Optional NVQ Units - Support customer service improvements Develop personal performance through delivering customer service Promote additional products or services to customers Process customer service information
Additional information
GOR001308231
9780435451691
0435451693
S/NVQ Level 2 Customer Service by Sally Bradley
Used - Very Good
Paperback
Pearson Education Limited
2003-05-28
328
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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