Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers and Restaurant Owners by The Culinary Institute
The Culinary Institute has produced a clearly written, well-illustrated guide to restaurant service that also includes details of food and dining history to make this an unusually interesting didactic work. The text is designed for fine restaurants of all types, where diners are seated. The book describes the contemporary imperative of restaurant management, one that distinguishes, finally, a good restaurant from a great one. It provides a comprehensive guide to managing front-of-house operations and details the full range of service approaches, including everything from formal to casual.