This book analyses quality control and productivity in all aspects of industry. Dr Deming provides a full account into improving quality, productivity and competitive position while seeing how the key role of management plays a part. The emphasis of the book is a better understanding of the causes and resolving them in the industry business.
This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques of quality control, and is widely recognised by the Japanese for his work in helping them achieve their enviable reputation for high quality goods. The book provides a full account of the author's fresh thinking on the primacy of improving quality, productivity, and competitive position, and of the key role of management in that achievement. It is not another manual of techniques, however - the emphasis throughout is to provide a better understanding of the causes of the distinct problems of industry in the United States, Britain, and elsewhere and how these problems can be resolved.
Chain reaction - quality, productivity, lower costs, capture the market; theory of management for transformation; diseases that management must cure; when? how long?; questions to help managers get started; quality and the consumer; quality and productivity in service organizations; some new principles of training and supervision; operational definitions, conformance, performance; standards and regulations; common causes and special sources of improvement; more examples of improvement of the system; some hazards of great ideas; two reports to management; plan for minimum average total costs for test of incoming materials and final product; organization for guidance of improvement; some illustrations for improvement of living; transformation in Japan.
Out of the Crisis by W. Edwards Deming
W. Edwards Deming
Used - Very Good
Cambridge University Press
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