What sort of books do you sell?
All the books on our website have been passed on to us by charity thrift stores, book banks, and libraries.
These surplus books used to be sent to landfill, but we now re-home and recycle over eighteen thousand metric tonnes of pre-loved books a year.
This creates a true circular economy, benefiting charities, the environment, and of course all the passionate book lovers out there!
What condition will my books be in?
We offer three grades of book – Very Good, Good, and Well-Read.
If it’s an Ex-Library book this will also be listed on the web page.
The detailed description of these grades can be found in our Condition Category Guide.
If a book doesn’t meet our high standards it’s sent for recycling. No book is wasted.
What are your shipping costs?
Standard shipping is absolutely free to customers in the USA with varying charges to ship everywhere else in the world.
How long will it take for my book to arrive?
Standard shipping takes 5-10 business days, but there may be variations if you live in certain harder to reach states (we're looking at you Hawai'i).
Do you offer faster shipping rates?
We don't offer faster shipping rates at the moment, but it’s something we’re hoping to offer in the future.
Can I change my shipping address?
You can change your address at any time during the Checkout Process.
However, because we process requests very quickly, once your order’s been placed it’s no longer possible to change the shipping address.
If you have made a mistake with your order, please contact us as soon as possible and we will try and resolve any issues.
Do you provide an order tracking facility?
We don’t currently have an order tracking facility, but it’s something we’re working on for the future.
Where is my order?
If you have set up an Account the current status of your order is displayed in your Account Dashboard.
You can find this by logging in here.
We will keep you up-to-date by email at every stage of the dispatch process.
If you have placed an order as a Guest the Account Dashboard facility is not available.
We will also keep you up-to-date by email at every stage of the dispatch process.
For more details about our shipping process and timings please visit the Shipping Information page.
If you have any concerns about your order please don’t hesitate to contact us.
What payment methods are available?
We accept payments by PayPal and by all major credit and debit cards excluding American Express.
If I buy more than one item, will they be shipped at the same time?
We do try to keep orders together, but sometimes to help ensure the quickest possible delivery we’ll split your order into several packages.
What’s your refund policy?
We’re happy to discuss any concerns you may have, and can provide refunds within 30 days of purchase.
If you're requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.
Unfortunately, we are unable to refund an order that is older than 61 days from the day of purchase.
If you would like to discuss a refund claim please contact us.
Will I receive an invoice with my order?
You will receive an order confirmation with your book but not a sales invoice.
We’re happy to help answer any concerns you may have, so please don’t hesitate to get in touch via email or post.
You will find all the details on the Contact Us page.