{"title":"Ken Blanchard","description":"\u003cp\u003eDiscover leadership insights and business wisdom with Ken Blanchard's influential books. Ideal for managers and entrepreneurs seeking practical strategies for success. Browse our collection and unlock your potential.\u003c\/p\u003e","products":[{"product_id":"lead-like-jesus-book-ken-blanchard-9781400314201","title":"Lead Like Jesus","description":"With simple yet profound principles from the life of Jesus and dozens of stories and leadership examples from his life experiences, veteran author, speaker and leadership expert Ken Blanchard guides readers through the process of discovering how to lead like Jesus","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49505721516305,"sku":"GOR005257511","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49526586835217,"sku":"CIN1400314208G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49562923696401,"sku":"GOR011373957","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49621500395793,"sku":"GOR006572343","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49725504946449,"sku":"CIN1400314208A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50763849433361,"sku":"CIN1400314208VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1400314208.jpg?v=1751305000"},{"product_id":"self-leadership-and-the-one-minute-manager-book-ken-blanchard-9780007208104","title":"Self Leadership and the One Minute Manager","description":"Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success.             In this captivating business parable, bestselling author Ken Blanchard tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from The One Minute Manager, Cayla teaches Steve the three tricks of self leadership. These three techniques not only empower him to keep his job, but give him the skills he needs to keep growing, learning, and achieving.             The primary message of SELF-LEADERSHIP AND THE ONE MINUTE MANAGER is that power, freedom, and autonomy come from having the right mindset and the skills needed to take personal responsibility for success.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49505771553041,"sku":"GOR001278549","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49543038501137,"sku":"GOR001768432","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50338156314897,"sku":"CIN0007208103VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50446953480465,"sku":"CIN0007208103G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0007208103.jpg?v=1751455961"},{"product_id":"one-minute-manager-balances-work-and-life-book-ken-blanchard-9780007182107","title":"The One Minute Manager Balances Work and Life","description":"The ultimate lesson for the successful One Minute Manager: teaching how a healthy lifestyle is the key to success.             The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world's most popular management method. Unfortunately, it is easy for a One Minute Manager to be so successful in every way that he or she forgets one important thing: to look after number one.             This book, published now for the first time outside the USA, tells the story of a One Minute Manager who is so much in demand that he eats on the run, doesn't take time to exercise, and never puts himself, his family or his well-being top of his list of priorities. He soon discovers that his life is out of balance and that success in business is endangering his health.             For all those busy, achieving people with overcrowded schedules, this useful blueprint shows how to manage stress and keep healthy. By following four important strategies for balancing a complicated life, everyone can get their lives into proper perspective. 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Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.\"\u003c\/p\u003e \u003cp\u003eThis, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49507850486033,"sku":"GOR001291824","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49522629509393,"sku":"CIN0688123163G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49551444345105,"sku":"GOR001707502","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49634378219793,"sku":"CIN0688123163VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49724184625425,"sku":"CIN0688123163A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ LIKE_NEW \/ SBYB","offer_id":49851901378833,"sku":"CIN0688123163LN","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50780040954129,"sku":"GOR003681728","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50984069923089,"sku":"NIN9780688123161","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":51686741836049,"sku":"GOR008716748","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/B005065TR8.jpg?v=1754570660"},{"product_id":"helping-people-win-at-work-book-garry-ridge-9780137011711","title":"Helping People Win at Work","description":"Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard’s techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.       Ridge introduces WD-40 Company’s year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Blanchard explains why WD-40 Company’s Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization. In this book, you’ll learn how to:        ·         Stop building failure into your mentoring of employees   ·         Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable   ·         Help people move through all four stages of mastery   ·         Create a culture that shares knowledge and encourages nonstop learning        “I’m thrilled that the first book in our Leading at a Higher Level series is with Garry Ridge, president of WD-40 Company. For years I’ve been concerned about how people’s performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager’s responsibility is focused on sorting people out.       When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40  Company’s performance.”   --Ken Blanchard       “When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don’t we do that in business? So that’s exactly what I did at WD-40 Company when we set up our ‘Don’t Mark My Paper, Help Me Get an A’ performance management system. Has it made a difference? You’d better believe it. Ever since we began the system, our company’s annual sales have more than tripled, from $100 million to more than $339 million. And we’ve accomplished this feat while making the company a great place to work.”   --Garry Ridge","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49512961573137,"sku":"GOR004919600","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49541482447121,"sku":"GOR011179532","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49562694648081,"sku":"CIN0137011717G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49620602716433,"sku":"GOR006627496","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50344555249937,"sku":"CIN0137011717A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50944773390609,"sku":"CIN0137011717VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50999373234449,"sku":"NIN9780137011711","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0137011717.jpg?v=1769683157"},{"product_id":"self-leadership-and-the-one-minute-manager-book-ken-blanchard-9780008263669","title":"Self Leadership and the One Minute Manager","description":"Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success.             In this captivating business parable, bestselling author Ken Blanchard tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from The One Minute Manager, Cayla teaches Steve the three tricks of self leadership. These three techniques not only empower him to keep his job, but give him the skills he needs to keep growing, learning, and achieving.             The primary message of SELF-LEADERSHIP AND THE ONE MINUTE MANAGER is that power, freedom, and autonomy come from having the right mindset and the skills needed to take personal responsibility for success.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49514902847761,"sku":"GOR009430507","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49728756547857,"sku":"NGR9780008263669","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50199983030545,"sku":"CIN0008263663G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50406865273105,"sku":"GOR009700831","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50963124945169,"sku":"CIN0008263663VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":52644262281489,"sku":"GOR014574737","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0008263663.jpg?v=1766140364"},{"product_id":"new-one-minute-manager-book-ken-blanchard-9780062367549","title":"The New One Minute Manager","description":"\u003cp\u003e\u003cb\u003eA new edition based on the timeless business classic--updated to help today's readers succeed more quickly in a rapidly changing world. \u003ci\u003eNew One Minute Manager, The\u003c\/i\u003e offers proven management techniques for you to succeed sooner with less stress in changing times--both at work and at home.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFor decades, \u003ci\u003eThe One Minute Manager\u003c\/i\u003e® has helped millions achieve more successful professional and personal lives through its powerful approach to employee motivation. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less--including resources, funding, and staff--have all revolutionized the world in which we live and work.\u003c\/p\u003e \u003cp\u003eNow, Ken Blanchard and Spencer Johnson have written \u003ci\u003eNew One Minute Manager, The\u003c\/i\u003e to introduce the book's powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets for developing effective leadership skills--and explain why these techniques continue to work so well.\u003c\/p\u003e \u003cp\u003eAs compelling today as the original was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.\u003c\/p\u003e \u003cp\u003eInside this updated classic, you'll discover three simple secrets to increase your team's performance:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eGoal Setting for Success:\u003c\/b\u003e Learn the first secret: how to clarify expectations and set clear 'One Minute Goals' that drive focus and eliminate confusion.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConstructive Feedback:\u003c\/b\u003e Master the second secret with 'One Minute Praisings'--a simple method to provide immediate positive reinforcement that builds confidence and encourages great work.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eTeam Productivity:\u003c\/b\u003e Discover the third secret, 'One Minute Re-Directs,' to correct mistakes effectively, keeping your team on track without discouraging them.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eTimeless Business Parable:\u003c\/b\u003e Absorb these powerful lessons through a quick, engaging story that makes complex management ideas accessible and immediately applicable, whether at the office or at home.\u003c\/li\u003e \u003c\/ul\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49516344508689,"sku":"GOR007998942","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49522539397393,"sku":"CIN0062367544G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49616938762513,"sku":"CIN0062367544VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49916531638545,"sku":"CIN0062367544A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50206448976145,"sku":"GOR011120285","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50983097794833,"sku":"NIN9780062367549","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":51882575888657,"sku":"GOR008696369","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ LIKE_NEW \/ SBYB","offer_id":53121719370001,"sku":"CIN0062367544LN","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0062367544.jpg?v=1751131706"},{"product_id":"customer-mania-book-ken-blanchard-9780007210503","title":"Customer Mania!","description":"The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49516786123025,"sku":"GOR001367917","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49653601665297,"sku":"GOR002018598","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52476494315793,"sku":"NLS9780007210503","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0007210507.jpg?v=1750778844"},{"product_id":"putting-the-one-minute-manager-to-work-book-ken-blanchard-9780060881672","title":"Putting the One Minute Manager to Work","description":"\u003cp\u003eThe second book in this record-breaking series, Putting the One Minute Manager to Work, turns the three secrets of One Minute Management into day-to-day skills and shows how they work in real-life situations. \u003c\/p\u003e \u003cp\u003eBy going straight to boardrooms and assembly lines for their examples, the authors put the One Minute concepts into working systems that directly affect a company's bottom line. 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The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world's most popular management method. Unfortunately, it is easy for a One Minute Manager to be so successful in every way that he or she forgets one important thing: to look after number one.  This book, published now for the first time outside the USA, tells the story of a One Minute Manager who is so much in demand that he eats on the run, doesn't take time to exercise, and never puts himself, his family or his well-being top of his list of priorities. He soon discovers that his life is out of balance and that success in business is endangering his health.  For all those busy, achieving people with overcrowded schedules, this useful blueprint shows how to manage stress and keep healthy. By following four important strategies for balancing a complicated life, everyone can get their lives into proper perspective. 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Bound to become a timeless classic on Christian inspirational leadership, this book offers teachings on values, excellence, integrity, change, and empowerment that will equip you with the essential tools to not only lead effectively but also inspire those around you.\u003c\/p\u003e \u003c\/div\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49522592907537,"sku":"CIN0781445434G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49564620882193,"sku":"GOR005188451","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50330417725713,"sku":"CIN0781445434VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50331441234193,"sku":"CIN0781445434A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0781445434.jpg?v=1751444641"},{"product_id":"leadership-pill-book-ken-blanchard-9780743257145","title":"The Leadership Pill","description":"How can you become a more successful manager, a stronger team leader and a motivator who gets the best results from a group?  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Destined to be a transforming experience for thousands of readers, THE LEADERSHIP PILL shows how to apply the right techniques, no matter how pressured a business situation.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49523070533905,"sku":"GOR001706849","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52628945273105,"sku":"GOR007119551","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0743257146.jpg?v=1750744515"},{"product_id":"whale-done-the-power-of-positive-relationships-book-ken-blanchard-9781857883213","title":"Whale Done! the Power of Positive Relationships","description":"What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. 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In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertainingread for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service iseveryone's job.  PRAISE FOR LEGENDARY SERVICE:\"Read this book and establish a service culture in your organization.\" -- Horst Schulze, Chairman\/CEO, Capella Hotel Group  \"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontlinestaff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always.\" -- Mark King, CEO and President, TaylorMade Golf  \"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. LegendaryService will teach the next generation how to deliver sensational service. Buy it, study it, implement it.\" -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired \u0026amp; Inspired), and author of Creating Magic and The Customer Rules  \"Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller KenBlanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service.\" -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV  \"Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!\" -- John Caparella, President and COO,The Venetian, The Palazzo, and Sands Expo  \"Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to acceptmediocrity.\" -- Leonardo Inghilleri, coauthor ofExceptional Service, Exceptional Profit","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49589496185105,"sku":"GOR007373198","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50287927591185,"sku":"CIN0071819045VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50344159543569,"sku":"CIN0071819045G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50437471469841,"sku":"GOR013209389","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":50999304323345,"sku":"NIN9780071819046","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0071819045.jpg?v=1751100380"},{"product_id":"one-minute-golfer-book-ken-blanchard-9780007182084","title":"The One Minute Golfer","description":"Tried-and-tested techniques for enjoying the great game more. The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world's most popular management method. Ten years ago, its co-author Ken Blanchard applied his winning approach to his other favourite subject, founding The Golf University in San Diego and penning this fool-proof bestselling book. Now published outside the USA for the first time, The One Minute Golfer contains a series of tried-and-tested techniques for improving your game. Ken Blanchard explains how you can take the same methods that are highly effective in business and adapt them with astonishing success to the golf course. 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If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book   Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49593989988625,"sku":"GOR010610383","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49648265396497,"sku":"GOR007284983","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49728226328849,"sku":"CIN1608100499G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49745592058129,"sku":"CIN1608100499A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50111449956625,"sku":"CIN1608100499VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1608100499.jpg?v=1751151839"},{"product_id":"on-time-on-target-manager-book-ken-blanchard-9780007190355","title":"The On-Time, On-Target Manager","description":"How a ‘Last-Minute’ manager conquered procrastination.             THE ON-TIME, ON-TARGET MANAGER is about how to overcome a diabolical career killer that is lurking out there every day. It's called procrastination. Our story begins with Bob, a typical middle manager, who typically puts things off until the last minute. And as a result, he misses deadlines because his lack of focus causes him to accomplish all the meaningless tasks before he gets to the important things. Bob rationalizes, justifies and tries to explain. But there is an answer – and it's found in the helpful and enjoyable new book. Bob learns to overcome his procrastination by developing a clear picture of where he's been, where he is now, and where he's headed. As a result, he develops the ability to see how poor decisions separate him from good results. And in so doing, he commits himself to real goals, clear ideals, and firm tasks that turn him from a Last-Minute manager into THE ON-TIME, ON-TARGET MANAGER.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49595621114129,"sku":"GOR001256639","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49664862355729,"sku":"GOR001604571","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50342009831697,"sku":"CIN0007190352A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50342012879121,"sku":"CIN0007190352VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50342047187217,"sku":"CIN0007190352G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":52604305801489,"sku":"GOR006287095","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0007190352.jpg?v=1750939113"}],"url":"https:\/\/www.worldofbooks.com\/fr-fr\/collections\/auteur-livres-de-ken-blanchard.oembed?page=7","provider":"World of Books ","version":"1.0","type":"link"}