Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

Assertiveness At Work: A Practical Guide To Handling Awkward Situations by Ken Back

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.

SKU	Non disponible
ISBN 13	9780077095338
ISBN 10	0077095332
Titre	Assertiveness At Work: A Practical Guide To Handling Awkward Situations
Auteur	Ken Back
État	Non disponible
Type de reliure	Paperback
Éditeur	McGraw-Hill Education - Europe
Année de publication	1999-06-16
Nombre de pages	224
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Non disponible