Beyond Customer Satisfaction to Customer Loyalty
Beyond Customer Satisfaction to Customer Loyalty
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Résumé
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
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Beyond Customer Satisfaction to Customer Loyalty by Keki R Bhote
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.| SKU | Non disponible |
| ISBN 13 | 9780814423622 |
| ISBN 10 | 0814423620 |
| Titre | Beyond Customer Satisfaction to Customer Loyalty |
| Auteur | Keki R Bhote |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | Amacom |
| Année de publication | 1996-12-09 |
| Nombre de pages | 148 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |