Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
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Résumé
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
ANDREW J. SHERMAN is a partner in the Washington, D.C., office of Jones Day and an internationally recognized authority on the legal and strategic issues of emerging and established companies. He has been interviewed by The Wall Street Journal, USA Today, Forbes, Time, and other publications, and is the author of Raising Capital (978-0-8144-0856-8).
| SKU | Non disponible |
| ISBN 13 | 9780814416419 |
| ISBN 10 | 0814416411 |
| Titre | Customer Service Training 101: Quick and Easy Techniques That Get Great Results |
| Auteur | Renée Evenson |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | HarperCollins Focus |
| Année de publication | 2010-11-16 |
| Nombre de pages | 224 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |