{"product_id":"how-to-complain-book-mel-stein-9781904915027","title":"How To Complain","description":"You are sitting down with family and friends in a supposedly smart restaurant - and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something aquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49511904772369,"sku":"GOR001252645","price":6.7,"currency_code":"EUR","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52602625032465,"sku":"GOR001361233","price":6.7,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1904915027.jpg?v=1750931842","url":"https:\/\/www.worldofbooks.com\/fr-fr\/products\/how-to-complain-livre-mel-stein-9781904915027","provider":"World of Books ","version":"1.0","type":"link"}