How to Cope with Difficult People
How to Cope with Difficult People
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Résumé
For anyone who has ever encountered an explosive boss, an uncooperative civil servant, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm.
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How to Cope with Difficult People by Alan Houel
This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.| SKU | Non disponible |
| ISBN 13 | 9780859696821 |
| ISBN 10 | 0859696820 |
| Titre | How to Cope with Difficult People |
| Auteur | Alan Houel |
| Série | Overcoming Common Problems S |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | Hodder & Stoughton General Division |
| Année de publication | 1997-03-20 |
| Nombre de pages | 128 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |