ITIL V3 Service Strategy
ITIL V3 Service Strategy
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ITIL V3 Service Strategy by Axelos
The ITIL 2011 Editions have been updated for clarity, consistency, correctness, and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
| SKU | Non disponible |
| ISBN 13 | 9780113313044 |
| ISBN 10 | 0113313047 |
| Titre | ITIL V3 Service Strategy |
| Auteur | Axelos |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | TSO |
| Année de publication | 2011-07-29 |
| Nombre de pages | 495 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |