The Nordstrom Way to Customer Service Excellence by Robert Spector

The Nordstrom Way to Customer Service Excellence by Robert Spector

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

ROBERT SPECTOR is a bestselling business book author, international speaker, and consultant on Nordstrom's principles of customer service. His clients include companies such as Charles Schwab, Infiniti, Pfizer, Humana, and Wells Fargo. He has written for the New York Times, the Wall Street Journal, and Sports Illustrated. For more information or to contact Robert, visit www.RobertSpector.com. PATRICK McCARTHY was with Nordstrom for more than thirty years and retired as the company's all-time top-performing salesperson.

SKU	Non disponible
ISBN 13	9781118076675
ISBN 10	1118076672
Titre	The Nordstrom Way to Customer Service Excellence
Auteur	Robert Spector
État	Non disponible
Type de reliure	Paperback
Éditeur	John Wiley & Sons Inc
Année de publication	2012-03-27
Nombre de pages	240
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Non disponible