Once a Customer, Always a Customer
Once a Customer, Always a Customer
Regular price
Checking stock...
Regular price
Checking stock...
Résumé
This book shows that exceptional customer service can help any company to beat its competitors. In this revised edition -- which includes a new chapter on e-service -- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
The feel-good place to buy books
- Free delivery in the UK
- Supporting authors with AuthorSHARE
- 100% recyclable packaging
- B Corp - kinder to people and planet
- Buy-back with World of Books - Sell Your Books
Once a Customer, Always a Customer by Chris Daffy
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you famous for service| SKU | Non disponible |
| ISBN 13 | 9781860761645 |
| ISBN 10 | 186076164X |
| Titre | Once a Customer, Always a Customer |
| Auteur | Chris Daffy |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | Oak Tree Press |
| Année de publication | 2000-10-30 |
| Nombre de pages | 304 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |