A Professional Guide to Room Division Operations by Manoj Kumar Yadav

A Professional Guide to Room Division Operations by Manoj Kumar Yadav

A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on Housekeeping Operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals. Salient Features: Learning aids include learning objectives, examples, chapter activities, key terms and review questions. Every operation is given in a step-wise manner following the standard operating procedures in the industry Scroll boxes have been used to present important and interesting facts. Labelled diagrams have been used to aid understanding of the concepts.

Manoj Kumar Yadav holds Master’s and Bachelor’s in Hotel Management. He is lecturer at the Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA) Vadodara; Radisson Hotel Varanasi; and Club Mahindra, Goa. He has four books to his credit.

SKU	Non disponible
ISBN 13	9789385909931
ISBN 10	9385909932
Titre	A Professional Guide to Room Division Operations
Auteur	Manoj Kumar Yadav
État	Non disponible
Type de reliure	Paperback
Éditeur	TechSar Pvt. Ltd
Année de publication	2019-07-30
Nombre de pages	510
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Non disponible