Say This, Not That by Dave Durand

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Say This, Not That by Dave Durand

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Say This, Not That by Dave Durand

So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.

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"[Durand's] practical and compelling advice, presented with familiar wit and perception, will quickly and easily improve your skill to deliver just the right message" --John R. Narcissi, president, Joliet Diocese Board of Education "A powerful book destined to transform individuals and entire organizations." --Bruce Goodman, president and CEO, Vector
SKU Non disponible
ISBN 13 9780824526252
ISBN 10 0824526252
Titre Say This, Not That
Auteur Dave Durand
État Non disponible
Type de reliure Paperback
Éditeur Crossroad Publishing Co ,U.S.
Année de publication 2011-06-01
Nombre de pages 112
Note de couverture La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note Non disponible