Service Operations Management
Service Operations Management
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Résumé
This volume applies operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. The book includes international examples from different types of organizations, such as the public sector and the voluntary sector.
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Service Operations Management by Robert Johnston
For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.| SKU | Non disponible |
| ISBN 13 | 9780273639220 |
| ISBN 10 | 0273639226 |
| Titre | Service Operations Management |
| Auteur | Robert Johnston |
| État | Non disponible |
| Type de reliure | Paperback |
| Éditeur | Pearson Education Limited |
| Année de publication | 2000-12-05 |
| Nombre de pages | 432 |
| Note de couverture | La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier. |
| Note | Non disponible |