Technical Knowledge for Service Advisors by Gregory Marchand

Technical Knowledge for Service Advisors by Gregory Marchand

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Technical Knowledge for Service Advisors by Gregory Marchand

Service advisors have the most difficult job in the automotive service industry.and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.
SKU Non disponible
ISBN 13 9781507797624
ISBN 10 1507797621
Titre Technical Knowledge for Service Advisors
Auteur Gregory Marchand
État Non disponible
Type de reliure Paperback
Éditeur Createspace Independent Publishing Platform
Année de publication 2015-01-30
Nombre de pages 48
Note de couverture La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note Non disponible