TQM: Text with Cases

TQM: Text with Cases by John S Oakland

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

"I found the book very informativeIt is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK

SKU	Non disponible
ISBN 13	9780750657402
ISBN 10	0750657405
Titre	TQM: Text with Cases
Auteur	John S Oakland
État	Non disponible
Type de reliure	Paperback
Éditeur	Taylor & Francis Ltd
Année de publication	2003-05-15
Nombre de pages	496
Note de couverture	La photo du livre est présentée à titre d'illustration uniquement. La reliure, la couverture ou l'édition réelle peuvent varier.
Note	Non disponible