This book is an innovative, accessible and groundbreaking guide that will change the way adults communicate with children forever. David Hemery believes that within every young person there is 'a spark of greatness' and a unique individual keen to fulfil his or her potential. Every adult is a guardian of that flame of talent. Using everyday scenarios and cartoons he introduces: EFFECTIVE QUESTIONING and ATTENTIVE LISTENING - powerful and positive communication tools that deliver extraordinary results. Every parent, teacher and coach will recognise common pitfalls that are described with astute comment and humour. Hemery shows how easy it is to transform conflict in communication, and to encourage young people to take responsibility for their actions, develop their self-esteem and reach their true potential.